Exchange Policy

1. Exchange Eligibility

We offer exchanges only if the product delivered to you is damaged, defective, incomplete, or incorrect.

• Report the issue within 48 hours of delivery.
• Share clear photos/videos of the product, packaging, and shipping label.
• The item should be unused and kept with original packaging.
• Exchange is subject to verification and stock availability.

2. Not Eligible for Exchange

• Requests raised after 48 hours of delivery.
• Damage due to misuse, water, mishandling, or normal wear and tear.
• Items missing original packaging or accessories (when applicable).
• Free gifts, if any, not returned along with the order (when applicable).

3. How to Request an Exchange

• Share your order number and issue details with customer support.
• Attach photos/videos for faster verification.
• After approval, we will arrange pickup or provide return instructions.

4. Pickup & Shipping

• If the issue is verified as damaged/defective/incorrect, we will cover the exchange logistics where serviceable.
• If pickup is not available in your area, you may need to self-ship as per instructions provided by our support team.